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Privacy Policy

This is the privacy policy (“Privacy Policy”) for any application or web service owned or operated (collectively the “Platform”) provided by DECOM STARS JOINT STOCK COMPANY, with its registered office address at 9th Floor, Diamond Plaza, 34 Le Duan, District 1, Ho Chi Minh City, Vietnam. (“our”, “we”, or “Decom Stars”). Decom Stars is the controller of your personal data collected through the Platform and we are committed to protecting and respecting your privacy.

1. Introduction​

This Privacy Policy explains who we are, why and how we process personal data collected through your use of the Platform and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to.

When you supply any personal data to us we have legal obligations towards you in the way we use that data. We must collect the information fairly and explain to you how we will use it. We respect your privacy and are committed to protecting your privacy rights. Please take the time to read our Privacy Policy carefully. We want to be clear about how we use information, and about how you can protect your privacy. To ensure transparency, this Privacy Policy describes our information-handling practices when you use our Services, as both defined below.

If you have any questions, please feel free to contact us at [email protected].

If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Platform.

IF YOU DO NOT AGREE WITH THIS POLICY PLEASE PLEASE LEAVE THE WEB, UNINSTALL MOBILE APPLICATIONS AND/OR EXTENSION OR CEASE USING OUR SERVICES IMMEDIATELY.

2. What information we collect​

Where this Privacy Policy refers to ‘personal data’ it is referring to data about you from which you could be identified – such as your name, your date of birth, or your contact details.

When you use the Platform to register an account, fill in forms provided on the Platform, subscribe to our services or report a problem with the Platform, we may collect, store and use certain personal information that you disclose to us.

The information we collect from you may include (but is not limited to): your IP address, email address, telephone number, feedback and log-in information.

We shall also collect information about you when you visit and interact with the Platform through the use of technologies such as cookies. The following are examples of information we may collect:

  • Information about your device, browser or operating system;
  • Time zone setting;
  • Your IP address;
  • Information about interactions you have with the Platform (such as scrolling and clicks);
  • Information about the way you use and the actions you take within the Platform;
  • Length of time on the Platform and time spent within certain sections;
  • Response times; and
  • Download errors.

Please refer to your device’s help material to learn what controls you can use to remove cookies, block cookies, or disable IDFA tracking. If you do this, it may affect your use of our website or mobile application.

We may also partner with third parties who may collect anonymous usage or statistical data through your use of the Platform (including, for example, sub-contractors in technical, payment and/or delivery services, business partners, advertising networks, analytics providers).

We may also collect information about how you use the Platform through Google Play’s Android Advertising ID technology and Apple iOS’s Advertising Identifier. This is used only by us and our trusted third party service providers for advertising and user analytics. The advertising identifier will only be connected to personally identifiable information where you have provided us with your explicit consent. We will respect your user selections for this technology and will not use the data in any way which you have asked us not to. We are committed to abiding by Google and Apple’s terms of use and you may contact us, Google or Apple directly if you have any questions regarding our use of this technology.

3. How and why we use/share your information​

Lawful basis for processing your information​

We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

  • Where you have asked us to do so, or consented to us doing so;
  • Where we need to do so in order to perform a contract we have entered into with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and
  • Where we need to comply with a legal or regulatory obligation.

Marketing​

You will receive marketing messages from us if you have given us your consent to do so or if you have provided feedback on our Platform and have not opted out of receiving marketing messages (and it is within our legal rights, when balanced against your rights and freedoms as an individual, to serve you with marketing).

To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and update your account preferences. You may also contact us to inform us if you do not wish to receive any marketing materials from us.

Sharing your information​

Depending on how and why you provide us with your personal data, we may share it in the following ways:

  • We may share your personal information with any member of our group where there is a valid and lawful reason to do so, which means our subsidiaries, our ultimate holding company and its subsidiaries;
  • With selected third parties including business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you; or
  • With analytics that assist us in the improvement and optimisation of the Platform.

We may also disclose your personal information to third parties in the following events:

  • If we were to sell or buy any business or assets, in which case we might disclose your personal information to the prospective seller or buyer of such business or assets;
  • If we or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets; or
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the Terms; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Service Providers​

Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this information and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject.

Other Disclosures​

During your use of the Platform, your app store provider, mobile network operator, third party APIs or others may also collect personal information about you regarding your use of the Platform such as your identity, your usage and location.

These third parties shall act as separate and independent controllers of that personal data and shall process it in accordance with their own privacy policy.

The Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. We may also provide links to third party websites that are not affiliated with the Platform. Third party websites are out of our control and are not covered by this Privacy Policy. If you access third party sites using the links provided, the operators of these sites may collect information from you that could be used by them, in accordance with their own privacy policies. Please check these policies before you submit any personal data to those websites.

4. Security​

Decom Stars takes the protection of your information very seriously. We have put in place appropriate physical, electronic and managerial security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed, including use of secure servers, passwords and industry standard encryption for data both in transit and at rest.

Where we have given you a password that enables you to access certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.